Home
About
Introduction
Welcome to AeternaVita (“we”, “our”, “us”). We are committed to protecting and respecting your privacy in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable laws in South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and purchase from our website aeternavita.co.za and use our services.
Information We Collect
- Identification and contact data, including name, surname, email address, phone number, and delivery address.
- Account credentials if you create an account with us.
- Payment information processed securely through applicable payment or EFT processes.
- Usage data such as browser type, pages visited, and transaction history.
- Any other information you voluntarily provide when contacting us or subscribing to communications.
Use of Your Information
- To process and fulfill your orders.
- To manage your account and provide customer service.
- To send order confirmations, shipping updates, and promotional communications where you have consented.
- To enforce our terms, comply with legal obligations, and protect our rights.
- To improve site functionality and user experience.
- To comply with tax and accounting requirements.
Lawful Basis for Processing
Under POPIA, we process your personal information based on your consent and other lawful grounds, including legal obligation and legitimate interests such as business operations, fraud prevention, and security.
Consent and Your Rights
- You have the right to be informed about our processing activities.
- You may withdraw consent at any time by contacting us.
- You may request access to, correction of, or deletion of your personal information.
- You may object to or restrict certain processing activities where applicable.
How We Protect Your Data
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or destruction. However, no internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. When no longer needed, your data will be securely deleted or anonymised.
Disclosure of Information
We may share information with trusted service providers such as delivery providers, IT service providers, marketing platforms, and professional advisers under appropriate confidentiality obligations. We may also disclose information to law enforcement, regulators, or authorities if required by law or to protect our rights.
Cookies and Tracking
Our site may use cookies and similar technologies to enhance browsing experience, analyse site traffic, and support functionality. You can manage cookie preferences through your browser settings.
Children’s Privacy
Our services are not directed at persons under 18 years of age. We do not knowingly collect personal information from persons under 18.
Contact Us
Email: info@aeternavita.co.za
WhatsApp: +27 82 457 1055